Returns & Cancellations

Returning your Designer Bags

We're confident you're going to love your new preloved designer handbag. If for some reason, it's not exactly what you hoped, we'll happily accept it back for a full refund (minus the shipping charges for both your delivery & return) if your return matches the following conditions:

  1. You notify us within 48 hours (inclusive of weekends) of receiving the item
  2. The security tag remains intact & the bag/wallet unworn & in the same condition as when it left our store
  3. We receive the item back within 10 days
  4. Returns are the seller's responsibility.

We ask that you please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the bag. Please remember that our bags have been pre-owned.

If you decide ultimately that a return is best for you, please ship the item(s) back to us with a tracking number; this ensures you know we have received it.


Canceling your Luxury Handbag Order

As long as we have not already shipped your bag out, you may cancel your order. As soon as you change your mind, contact a member of the Love that Bag team immediately. A member of our team will get back to you within 1 business day and let you know if the bag has already shipped.


About Wear Condition

Our team works incredibly hard to photograph & describe all crucial details of each item. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color. Please be sure to read each description, check the measurements, and take note of all wear prior to purchase.  

Pristine (can be new with tags or new without tags): New and unworn, in perfect condition.

Exceptional (can be new with tags or new without tags): Like new – hardly noticeable signs of wear. These items are mostly perfect with minimal visible surface scuffs.

Excellent: Very gently worn – light signs of wear. This could include very small marks or light scuffs/minor snags.

Very Good: Several signs of wear. This could include more noticeable marks or light scratches/small pulls.