Frequently Asked Questions

LOVE THAT BAG THE BEST ONLINE STORE TO BUY AND SELL PREOWNED AND USED DESIGNER HANDBAGS

We are real people -we put our names and photos right on our website so you know who you are dealing with -and you can easily contact us anytime.  We take great pride in carefully selecting beautiful designer bags for resale and ensuring they are 100% authentic. We care passionately about fashion and love the designer bags that we sell as much as you do.  Nothing makes us more excited than a beautiful bag and the idea of luxury for less. 

We specialize in buying and selling pre-owned luxury brands such as Chanel, Louis Vuitton, Hermes, Dior, Celine, Prada, Givenchy and many more. Based in Montreal, we acquire gently used purses from fashion conscious women just like you from across Canada and we make them available for sale online at discounted prices. While we source locally to ensure quality, we ship worldwide to ensure that any woman across the map can get her dream bag.

 

SHIPPING

+

WHAT ARE THE SHIPPING RATES

We offer $15 flat rate shipping in Canada, $25 in the United States & Mexico, $100 in Europe, $125 in Australia / New Zealand / Russia, and $150 for all other countries internationally. Shipping within Canada is by Expedited Canada Post, and for customers in the U.S.A. and elsewhere in the world we ship by regular post.  We can also ship by courier and overnight. Customers would need to specify this at checkout, when paying for the item.

+

DO YOU SHIP TO THE UNITED STATES OR INTERNATIONALLY?

Yes! We love our US and international clients. 

+

DO I HAVE TO PAY CUSTOMS DUTIES?

If you live in the U.S. or internationally, you are responsible for any customs fees and taxes applied by your country. We state the item is used and give the value as the amount you paid for the bag minus the shipping charge.

+

HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

Non-layaway purchases will be shipped out either same day or the next morning following purchase. Orders to Quebec and Ontario will often arrive within 1-2 business days from shipment time. Most shipments across Canada and the US will arrive within 2-3 business days. Shipments outside of North America may take 1-2 business weeks.

 

PAYMENT

+

DO YOU CHARGE SALES TAX?

As any Canadian retailer or consignor, we are required by law to charge sales taxes at checkout for all Canadian purchases. Taxes will not be directly applied to orders being shipped outside of Canada; however, all orders are subject to local taxes & duties once received in the destination country.

+

WHAT CURRENCY WILL I BE CHARGED IN?

As you shop, you will see all prices in your local currency. The cart will automatically switch over to Canadian Dollars at checkout; however, your card will be charged in the amount you originally previewed (subject to minor fluctuations in the exchange rate) and plus shipping.

+

WHAT FORM OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and PayPal if you are checking out online. For Canadian consumers, we accept e-transfers and cash for Montreal pickups.

+

IS MY CREDIT CARD INFORMATION SECURE?

Security and confidentiality are important to us. Please read our Privacy Policy to see what precautions and steps we take.

+

DO YOU OFFER ANY DISCOUNTS FOR FIRST TIME SHOPPERS?

Yes. If you sign up for our newsletter, you will receive a code for $30 off your first purchase.

+

DO YOU OFFER ANY DISCOUNTS FOR RETURNING CUSTOMERS?

Yes. Every order comes with a 10% off next purchase code valid for 60 days (excludes Chanel & Hermes). In order to use the code; however, the initial purchase must not be returned. An invoice will be issued for the balance of the secondary purchase should it not meet these terms.

 

LAYAWAY PLAN

+

DO YOU HAVE A LAYAWAY PLAN?

Yes we do! We love working with our clients to find the easiest individual payment plan and making the bag of your dreams a reality. Find out more about putting preloved designer bags on layaway.

 

BUYING A BAG

+

HOW DO I KNOW IF THE DESIGNER BAG IS AUTHENTIC?

We take great pride in selling only 100% authentic designer bags and stand behind our guarantee that they are authentic.

+

WHY IS AUTHENTICITY IMPORTANT?

Not only are counterfeit or fake bags a violation of a brand’s intellectual property, but also many of the networks creating these fakes rely on illegal forced and child labour. The criminal networks that are closely associated with the production of fake designer goods have also been tied to human, drug, and arms trafficking and the funding of terrorism. Buying or selling fake bags is definitely illegal and also abhorrent in our opinion.

+

HOW IS THE CONDITION OF AN ITEM DETERMINED?

All items on our website are pre-owned but in very good to mint condition. As a re-seller of pre-owned designer handbags, we sell as is, and we do not provide a “warranty” of the workmanship of the brand—that would be covered by the brand manufacturer and you should contact them. We photograph and describe each handbag as accurately as possible, noting any signs of wear in the description under "Condition" so you to know what to expect. 

+

HOW ACCURATE ARE YOUR PHOTOS & DESCRIPTIONS?

Our team works incredibly hard to photograph & describe all crucial details of each preloved handbag and accessory. We measure, write and photograph everything in-house and pay careful attention to do so with supreme accuracy. We photograph every bag in the same studio setup to control outlying variables and keep color consistency. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color.

+

CAN I SEE THE BAG BEFORE I BUY IT?

Absolutely, if you are in Montreal we love meeting clients. Just contact us to make an appointment (438) 384-6983.

+

CAN I PAY AND PICK UP IN PERSON?

Yes. Once you have put in your name and payment info online you will be given the choice to pick up the bag in Montreal. Just contact us to make arrangements: consign@lovethatbag.ca

+

ARE PRICES NEGOTIABLE?

No. The price of a bag is often lowered after it has remained for sale for more than 60 days.

+

DO YOU EVER HAVE SALES?

After our bags have been on sale for certain amount of time, there is often a reduction in price. Bags that have been reduced can be found in our Sale section.

+

WHAT IF I AM LOOKING FOR A SPECIFIC BAG?

Be the first to know when the bag you're looking for arrives with our customized alert system. Simply enter in your email address and the name and designer of the bag and you'll be notified once it's listed on our website.

+

WHAT IF I WANT TO KNOW WHOSE HANDBAG I AM BUYING?

We take discretion very seriously and do not ever reveal who the initial owner was. 

 

RETURNS

+

DO YOU ACCEPT RETURNS?

Yes, you may return the item for a full refund (minus the shipping charges) if you notify us within 48 hours (inclusive of weekends) from when your package is delivered, the security tag remains in place (the bag is unworn & in the same condition as when it left our store) and we receive the item within 10 days of being notified of their return. Please read the description very carefully, have a close look at the photos and note the size. We take great care in describing and photographing the bag. Please remember that our bags have been pre-owned. You are responsible for all shipping charges. Please return the item with a tracking number; this ensures you know we have received it.  Returning the parcel is the seller's responsibility.

+

WHAT IS A SECURITY TAG?

All of the bags we ship have a security tag which is easily removable with scissors. If you wish to return the bag it must have this security tag attached.

+

CAN I CANCEL MY ORDER?

Yes you can as long as we have not shipped the bag to you. Contact us right away if you change your mind.

 

SELL MY BAG

+

HOW DO I SELL MY DESIGNER HANDBAG?

We make it easy! As Canada's largest online boutique of pre-owned designer handbags, our team works hard to sell your bags. Learn how you can earn 50% to 75% of the sale price of your second-hand designer bags by selling with us

+

WHY SELL WITH LOVE THAT BAG?

We are a well-established online retailer specializing in pre-owned designer handbags.  We sell more pre-owned bags than anyone else in Canada. We employ a full time marketing expert and we also have a full time Director of Consignment and Sales.  So you are in good hands when you work with us.

We have a great layaway plan which really facilitates selling your bag (sellers are paid as soon as the buyer makes a deposit and do not have to wait until all layaway payments are complete).  And finally we have hundreds of buyers who are looking for specific bags and we contact them as soon as the bag they want comes in, thanks to our custom-made alerts/notification system.

  

KEEP IN TOUCH

+

DO YOU HAVE A FACEBOOK PAGE?

Yes we do! And we would love for you to "like" us :) Here's the link: facebook.com/LOVEthatBAG.ca

+

DO YOU HAVE AN INSTAGRAM?

Absolutely! Follow us @lovethatbagca #lovethatbag.

+

HOW CAN I STAY UPDATED WITH NEW ARRIVALS?

Just subscribe to our newsletter below. We promise to send you only beautiful things.

 

PHOTOGRAPHY

+

ARE YOUR PRODUCT IMAGE PHOTOS ORIGINAL?

Yes. Taken by our photographer Anna Arrobas, all product images are of the bags themselves. No photos have been sourced from the internet.

Many other photos, including banner photos on our website are taken by Montreal photographers Marcel Cristocea, Georges Alexandar, Stecie April and Eric Branover at various Montreal locations. 

About Wear Condition

Our team works incredibly hard to photograph & describe all crucial details of each preloved handbag and accessory. We encourage customers to look at the product on several screens prior to purchase as screen calibration may adjust the appearance of a color. Please be sure to read each description & take note of all wear prior to purchase. 

Mint - No signs of wear. Usually unworn.

Excellent - Hardly noticeable wear. This could include very small marks, light surface scuffs and barely visible wear to corners.

Very good - Several signs of wear. This could include more noticeable marks, light scratches and some corner rubbing. 

HELLO BAG LOVER,

SIGN UP FOR EXCLUSIVE ACCESS TO SALES,
SNEAK PEEKS AND MORE...
PLUS, TAKE $30 OFF YOUR FIRST ORDER.